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Customer Service Representative/RMA Processor – English

Ref. Number 17-0188
Description Consumer Service/Helpdesk
Contract info Contract
Language(s) required English (Fluent)
Region Amsterdam Region
Salary Depends on experience
Start date ASAP
Duration 5 months with view to extension

Our international client specialising in network and enterprise security is currently looking for a Customer Service Representative to join their office in Amsterdam.

Please note that this is a temporary role for 5 months maternity leave cover.


Job Profile for Customer Service Representative
Responsibilities will include but not be limited to:

  • Delivery of world class customer support to internal and external customers
  • Thorough understanding of product licensing and entitlements
  • Provide phone, email and web case support to internal and external customers with administrative issues
  • Oversee support correspondence, ensuring that it reaches the proper recipients
  • Submit RMA (Return Materials Authorisation)requests to logistics partner following government import/export rules
  • Assist customer with RMA shipping and tracking information
  • Create procedural documentation for internal and external customers


Candidate Profile for Customer Service Representative

  • Must be fluent in English, both written and spoken
  • Must have customer service experience in large corporate environment
  • Experience with RMAs is an advantage
  • Ability to effectively manage many different tasks simultaneously
  • A self-starter who can learn quickly and adjust to change as new products and processes are introduced
  • Basic computer skills, Sales Force or other case management system and Outlook specifically


What Our Client Offers

  • Opportunity to build your network
  • Unique experience in a very international environment
  • Great learning opportunities

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