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Interim ICT Support Officer - English

Ref. Number 17-0189
Description ICT/Internet
Contract info Contract
Language(s) required English (Fluent)
Region The Hague Region
Salary € 2697 Monthly
Start date ASAP
Duration 8 months with possible extension

Our international client, a European Union Body, is looking for an Interim ICT Support Officer to join their team in The Hague.

The interim ICT Support Officer will deliver 1 st and 2 nd line support to staff which makes use of computers, systems or other electronic IT tools. He/she will be taking care of ICT related incidents, will distribute software applications and provide support for all services as delivered to the user base.

Candidates can submit applications until Thursday 27th of April 2017.


Job Profile for Interim ICT Support Officer
Responsibilities will include but not be limited to:

  • 1st Line Support:
    • Receive, classify, register and following up as the first point of contact on requests for technical assistance from users
    • Contribute to the drafting of user manuals, guidelines and system documentation
    • Assist in the development, review and implementation of policies and procedures, identify best practices to improve existing processes, and share innovations when applicable
  • 2nd line ICT Support:
    • Solve more complicated technical hardware/software issues and problem issues, escalated by the 1st line
    • Monitor the availability of delivered user services and follow up on incidents and events reported by the monitoring system
    • Prepare, deploy, maintain and change hardware and software in relation to the desktop computing environment and in line with existing procedures
    • Escalate and consult on incidents which can’t be resolved within the SLA to the next level of support and/or management
    • Maintain designated parts of software and ICT Infrastructure
    • Provide input on ICT purchases, monitoring stock and depreciation of equipment
  • Operational Support:
    • Test new software deliveries related to upgrades, patches or releases of operational software
    • Prepare relevant updates to the computing environment
    • Support the delivery of specific key packages relating to security (software distribution, virus protection and laptop encryption)


Candidate  Profile for Interim ICT Support Officer

  • Must be fluent in English, written and spoken
  • 1-3 years of relevant experience with help desk and service for hardware and software
  • Expertise with PC & Network support
  • Strong affinity in trouble shooting and desktop computing in the Microsoft environment
  • Excellent ITIL Foundation, Microsoft enterprise skills and Microsoft Office
  • Knowledge of Incident management database registrations
  • Customer service oriented
  • Experience working within a multicultural/EU environment


What Our Client Offers

  • A chance to work in a European Union body
  • An opportunity to build your network
  • A unique experience in a very international environment
  • A salary paid on monthly basis
  • A great learning opportunity

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