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Field Engineer – English +

Ref. Number 17-0301
Description ICT/Internet
Contract info Contract
Language(s) required English (Fluent)
Region Amsterdam Region
Salary € 4095 Monthly
Start date ASAP
Duration 1 year with view to extension

Our international client, a world leading provider of IP-based communications services to businesses is looking for a Field Engineer.

Your main responsibilities will be focused on providing onsite and remote support (provisioning, maintenance and installation support) on all types of hardware and software, and support customer requirements at the location. Furthermore, you will keep all databases up to date and build relationships with all support centres of the company.


Please note: The role requires availability to work in shifts and travel abroad. Car driver’s license is a must.


Job Profile for Field Engineer
Responsibilities will include but not be limited to:

  • Install equipment (Cisco, Juniper, Fujitsu, HP, Ciena, etc.) including cabling work
  • Problem determination, troubleshooting and in-depth analysis
  • Customer provisioning work
  • Network maintenance and planned work
  • Standard circuit measurements (BERT) and specific fibre measurements (OTDR, OFI, PMD/CD, etc.)
  • Support proposed projects, track detailed plan schedules
  • Participate in project calls
  • Share knowledge and support other field engineers when needed
  • Perform technical analysis of hardware and transmission facilities using various diagnostic tools in support of efficient network operations
  • Manage external interfaces with Telehouse, 3rd party supplier and PTT’s for provisioning and maintenance tasks
  • Manage internal interfaces with Service Delivery (SD), Project Implementation Manager (PIMs), Network Reliability Centres (NRCs), Global Access Management (GAM) and Technical Planning & Engineering (TP&E)
  • Direct and control the activities of 3rd party field technicians
  • Support configuration updates
  • Document and report action items
  • Keep processes and documentation up to date on Share Point
  • Manage 3rd party vendor relationships


Candidate Profile for Field Engineer

  • Must be fluent in English, both written and spoken. Fluency in Dutch is highly advantageous
  • Minimum 5 years of experience in an international telecommunication environment
  • At least 5 years of experience assisting customers face-to-face
  • At least 3 years of experience working in a data centre environment, including cable & server installation/maintenance and working in a shift environment
  • Knowledge of IP and Telecommunications standards
  • Deep understanding of Wide Area Networking (WAN) and Local Area Network (LAN)
  • Wide knowledge of PTT / Carrier technologies and standards
  • Knowledge of testing methodology and usage of test equipment
  • Fundamental knowledge of cabling systems / adapters / interfaces and their handling
  • Principles of electrical engineering
  • Strongly process and customer oriented with high quality result oriented approach
  • Team player, well-organised and flexible
  • Self-motivated person, capable to take initiatives and responsibilities
  • In possession of car driver’s license; active driver
  • Availability to travel abroad when required
  • Take part in the standby schedule for 7x24x365 support and out of office hours planned work


What Our Client Offers

  • Chance to work in an international environment
  • Great opportunity to be part of an innovative company which holds Nobel Prizes and more than 12,500 patents worldwide


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