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Technical Support Engineer - German & English


Ref. Number 16-0290
Description Engineering
Contract info Recruitment
Language(s) required English (Fluent)
German (Fluent)
Region Amsterdam Region
Salary Depends on experience
Start date ASAP
Duration 7 months contract with view to extension

For our international client, a global manufacturing provider of innovative solutions in their niche market, we are currently looking for a motivated Technical Support Engineer with excellent German and English skills to join their Technical Support Team in Amsterdam.

The Technical Support Team is an integral part of the company’s service and support offering to customers. This team provides native language first-line technical support to the customer service department and the company’s customers.

Job Profile for Technical Support Engineer
Responsibilities will include but not be limited to:

  • Approve new and critical applications
  • Support Customer Service Account Representatives with recommendations on specific products
  • Assist in the approval and handling of special products
  • Solve customer problems via telephone
  • Assist in the training and coaching of Customer Service Account Representatives
  • Provide support with CAD drawings

 

Candidate Profile for Technical Support Engineer

  • Must be fluent in German and English, both written and spoken
  • Secondary/Higher Technical School level education, or equivalent, in Mechanical Engineering
  • Minimum of 3 years' experience related to material handling, or in technical customer support
  • Understand the basics of 2D and 3D CAD
  • Able to analyse and solve technical problems over the phone
  • Strong problem solving and communication skills
  • Service minded; self-managed mentality with a sense of ownership

 

What Our Client Offers

  • Competitive remuneration package
  • Permanent contract possibility
  • Training
  • Travel Expenses
  • Opportunity to be part of a dynamic, international team





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