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Customer Support Professional - English & German


Ref. Number 17-0164
Description Consumer Service/Helpdesk
Contract info Recruitment
Language(s) required English (Fluent)
German (Fluent)
Region Amsterdam Region
Salary Depends on experience
Start date 08-05-2017
Duration Other

Our client is an internationally active service provider that offers customer support services to companies all over the world. As a Customer Support Professional you will provide excellent customer service to one of the world’s leading luxurious fashion brands. You will join a young, sociable team and be responsible for handling customers’ inquires in a professional manner while making sure they experience exceptional service.

 

Job Profile for Customer Support Professional
Responsibilities will include but not be limited to:

  • Offer customer service to end users in relation to a wide range of products
  • Answer emails from customers
  • Ensure customer satisfaction by providing timely and accurate information
  • Log detailed and accurate case notes to ensure optimal assistance for customers

 

Candidate Profile for Customer Support Professional

  • Must be fluent in German and English, both written and spoken
  • Intermediate vocational education (MBO)
  • Prior customer service experience is a plus
  • Customer service mind set
  • Strong typing and computer skills. Software related knowledge and aptitude is a plus
  • Sales mind-set: passion to find the right solution for the customer, while also closing the sale and potentially up-selling the customer
  • Interest in fashion
  • Enthusiastic and dynamic, comfortable with communicating by phone and mail
  • Outgoing and approachable, with excellent customer service skills
  • Team player
  • Well-organised, accurate, detail-oriented, professional and courteous with high self-motivation

 

What Our Client Offers

  • Pension plan
  • Travel pay
  • Attendance and referral bonus
  • Training
  • Irregular hours compensation
  • An exciting job in a young international environment
  • Possibilities for development and promotions
  • Location easy to reach by Public Transport / full travel costs compensation if you live further than 10 km from working location

     





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