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Customer Service Coordinator - English


Ref. Number 17-0201
Description Consumer Service/Helpdesk
Contract info Contract To Recruitment
Language(s) required English (Fluent)
Region Almere Region
Salary € 2200 - € 2500 Monthly
Start date ASAP
Duration 3 months contract with view to extension

Our client, a global industrial manufacturer, is currently looking for a service minded Customer Service Coordinator to join their “After Sales Spare Parts” Pan European Distribution Center in the Netherlands.

 

Job Profile for Customer Service Coordinator
Responsibilities will include but not be limited to:

  • Participate in the further worldwide development of the supply chain model, in conjunction with an external third party logistics partner and a range of suppliers
  • Fulfil a role as an interface in communicating, managing and meeting the requirements and expectations of the company’s internal customers
  • Tasks will also include order coordination, arranging transportation, electronic data-file transfer monitoring and problem escalation, feedback resolution as well as anticipating and clarifying customer needs
  • Work closely with others within the team, vendors and the external third party logistics partner, internal spare parts suppliers, as well as the company’s Operations, Logistics and Service divisions and their customers

 

Candidate  Profile for Customer Service Coordinator

  • Must be fluent in English, both written and spoken. Proficiency in another language is an advantage
  • Experience of working with ERP systems (SAP) and knowledge of Logistics and Supply Chain Management are desirable
  • Advanced Excel knowledge
  • Previous experience of Customer Service and/or working within a production company would be key considerations
  • Knowledge of the Courier Express and LTL transportation businesses would be an advantage
  • Customer minded individual with excellent communication skills
  • Dedicated professional, capable of operating with focus and initiative

 

What Our Client Offers

  • 27 vacation days
  • Pension plan
  • Travel expenses covered
  • Every Friday free breakfast
  • Opportunity to work in an international environment





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