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Customer Support Specialist - English


Ref. Number 17-0302
Description Consumer Service/Helpdesk
Contract info Contract
Language(s) required English (Fluent)
Region Eindhoven Region
Salary € 2828 Monthly
Start date ASAP
Duration 5 months

Our client, a global leader in genomics – an industry at the intersection of biology and technology, is looking for an experienced Customer Support Specialist to join their team in Eindhoven.

The Customer Support Specialist will be taking the lead in driving continuous improvement regarding the customer experience and will be liaising with the sales and internal support functions to deliver best in class service to all customers.

 

Job Profile for Customer Support Specialist
Responsibilities will include but not be limited to:

  • Order entry for the company’s customers in EMEA and/or a specific region
  • Process credit and/or correction invoices
  • Responsible for assigning all incoming emails in the company’s global customer service inbox
  • Taking the lead to drive continuous improvement and safeguard best practice

 

Candidate Profile for Customer Support Specialist

  • Must be fluent in English, both written and spoken. Any additional language knowledge is a plus
  • Graduate (HBO) degree in relevant field or equivalent experience
  • Experience in customer support activities and responsibilities
  • Familiar with SAP from a business support perspective
  • Excellent communication skills
  • Demonstrated ability to independently solve problems and to work effectively in a team environment
  • Task oriented with good attention to detail
  • Genuine team player with strong relationship building skills
  • Creative and able to find innovative solutions to complex issues

 

What Our Client Offers

  • Chance to work in an international environment
  • Salary paid on a monthly basis
  • Great opportunity to work in a company with high tech technologies
  • A collaborate and supportive work environment in which you can actively develop your own skills and knowledge
  • You’ll join a culture fuelled by innovation, collaboration and openness, helping change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets

 






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