Helpdesk Manager

For our international client we are seeking a talented and experienced Helpdesk Manager.

Our client is an international company operating in the dynamic and challenging environment and they are looking for staff that see change as a challenge and are willing to be creative and innovative in their daily tasks.

Job Profile Helpdesk Manager

• The ICT Helpdesk Manager manages ICT Helpdesk Officers and ICT helpdesk and works closely with the ICT Manager, Systems Administrator, Application Manager, the Online Communities Manager, the Information & Process Management Consultant and staff.
• The aim of the ICT Helpdesk Manager is to manage ICT Help Desk staff in a manner which results in efficient and effective first-line and second-line ICT support to all end users.
• The manager takes on a leadership role which is consistent with our client’s strategic and tactical goals.

Candidate Profile Helpdesk Manager

• Educational level comparable to the Dutch HBO level.
• ICT knowledge comparable to a MCSA-level (Microsoft Certified Systems Administrator).
• Basic management training or capabilities. 
• Several years experience in a similar position, preferably in an international educational environment.
• Extensive experience with the following applications: MS Windows server, MS Windows       Workstation, MS Office Professional, MS Internet Explorer, Active Directory Services.
• Experience using IT service management (help desk) applications.
• Experience managing a Helpdesk (office and staff) or similar support unit.
• Understanding and ability to apply ITIL, or equivalent, standards to internal processes.
• Ability to familiarize oneself quickly with new software applications.
• Ability to troubleshoot network problems.
• Knowledge of internet security and anti-virus practices.
• People Management.
• Problem solving capacity.
• Customer, team and result oriented.