Our international client is looking for a motivated new team member as a Customer Care Agent who speaks fluent French and German. They are offering an exciting opportunity in an international and friendly environment in which knowledge and own initiatives are very much appreciated. They also offer good terms and conditions, career opportunities and development to the right individual.
The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be customer orientated, enthusiastic, courteous assertive and motivated to take charge of both customer engagement and problem resolution.
Job Profile French and German Customer Care Agent
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Respond to inbound and outbound customer calls and queries within agreed service levels.
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Log and validate customer details and other information in an accurate and efficient manner to the relevant systems.
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Respond quickly and correctly within the agreed timeframe without compromising quality.
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Routing cases & liaising with appropriate department to ensure correct solution.
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Maintaining quality service standards.
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Accomplish other duties as required.
Candidate Profile French and German Customer Care Agent
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Fluent French and German, as well as a business level of English.
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Excellent customer awareness.
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Motivated and pro-active attitude.
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Capable of being self-managed and eager to share and acquire knowledge.
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Decisive, self-motivated and capable of good time management.
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Maintains balance between productivity and quality performance within the departmental guidelines.
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Excellent communication and interpersonal skills and the ability to communicate at all levels.
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Ability and willingness to participate in team environment.
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Able to work effectively in stressed/pressurized environment.
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Maintains balance between productivity and quality performance within the departmental guidelines.
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Basic computer and administrative skills – familiarity with MS Office products.
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Call centre or administrational experience is an advantage.
