Account Manager – English


Ref. Number:
Contract info:
English (Fluent)
€ 3333 – € 3583 Monthly
Start date:
7 months contract with view to extension
Roxana Hincu
Call: +31 (0)70 3117822


Our client is a global event organiser throughout Europe with a long history in the media industry focused on Business-to-Business events in more than 20 countries all over the world. Their events serve a large variety of sectors going from healthcare to fashion, and they are looking for a new Account Manager to join its headquarters in Amsterdam for the sales team in the Health and Nutrition division.

We are looking for a candidate who can partner with the sales team to manage new and existing customers. As well, the candidate needs to be eager to further develop our marketing and customer goals to translate into commercial proposals.


Job Profile for Account Manager
Responsibilities will include but not be limited to:

  • Selling to existing customer accounts and managing between 100-200 customers depending on the market and brand
  • Sell on the phone (about 60 minutes of talk time on a daily basis)
  • Delivery of assigned Sales campaigns, against accounts, products and revenue targets
  • Be responsible for development of brand and industry specific knowledge, including competitor events, to enhance and improve account management sales performance
  • Collaborate with Exhibitor Marketing teams to develop retention campaigns to support account management activities
  • Support the on-site re-booking of existing customer accounts, in line with the event account allocations and sales targets
  • Inform the line manager of the latest customer pipeline and booked information through accurate use of Salesforce reporting, in relations to the event floor plan
  • Develop Sales plans and approaches to grow existing customer account share of wallet, through cross and up selling
  • Refer any new leads identified or received to the Business Development team
  • Work collaboratively with the Key Account Directors to develop industry and brand knowledge as required
  • Be responsible for adoption of Sales Excellence pipeline process through use of Salesforce (CRM system)
  • Maintain accurate and timely customer information and notes within Salesforce (CRM system)
  • Feedback customer insight and marketing information to the Head of Account Management
  • Manage the capture and entry of Sales contract information into Employee Stock Ownership Plan, ESOP, working collaboratively with Sales Operations who will confirm and question and answer this information ahead of issuing the contract
  • Manage the handing over of Sale information and customer requirements (via Salesforce) to the Event Operations and Brand teams
  • Support Finance credit control in resolving bad debt customers as a final escalation point
  • Adhere and commit to the company’s Markets Commitments and lead by example
  • Be the single point of contact to receive questions and answer questions from the internal sales team. Also be a single point of contact with their partners on the sponsorship items on an operational level
  • Keep track of the sponsorship items sold
  • Organise sales days and have regular catch up with the team to enhance sponsorship revenue generation for 8 shows

Illustrative Role metrics:

  • Account Management revenue targets
    • Existing customer retention revenue
    • Rebook revenue
    • Existing customer revenue growth
    • Brand (Event/product) existing customer revenue performance against target
  • Individual performance metrics
    • Number of pipeline opportunities
    • Existing customers sales conversion % (retention off site)
    • % re-book on site
    • Deal size (average sales value for closed – won deals)
    • Sales cycle time (average time it takes a team to close a customer)
    • % of sales target attained
    • Number of new business referrals
  • Individual sales activity metrics
    • Number of calls and meetings (by sector / account size)
    • Number of existing customers into pipeline
    • Customer contact volume
  • Sales process and technology adoption metrics
    • Key Salesforce system adoption metrics
    • Sales Excellence pipeline process adoption

Candidate Profile for Account Manager

  • Must be fluent in English, both written and spoken
  • Have University Bachelor’s Degree and/or University of Applied Sciences qualification
  • Have at least 2 – 4 years' experience in a B2B sales and proven ability to deliver or overachieve on revenue targets
  • Management experience desirable
  • Have experience and eminence in relevant industry or brand knowledge
  • Experience in selling Advertisement/ Sponsorship is vital
  • Experience with Salesforce CRM is desirable
  • Proven ability to manage a number of customer accounts is desirable
  • Strong relationship management experience, maintaining customer contact and relevance is preferred
  • Ability to develop relationships at senior levels and manage customer needs is a plus
  • Ability to identify and pursue cross and up selling opportunities
  • Strong interpersonal skills, confident personality, high level of enthusiasm are a must
  • Able to understand and articulate value proposition and customer ROI
  • Capability to negotiate effectively, and proactively handle and respond to customer objections

What Our Client Offers

  • Competitive salaries and a great benefits package (30% OTE commission – uncapped)
  • Food Basket, Yoga, Summer Party
  • Pension plan
  • 24 days paid vacation days per calendar year
  • Health Insurance discount
  • Referral Bonus
  • You will be part of a growing team with a group of people invested in your success
  • Career development and experience within an international company
  • Every day brings something new, challenging you to think outside the box and initiate change
  • Dynamic working environment in a technologically progressive office



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