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For our client, a global provider of innovative solutions in their niche market, we are currently looking for a motivated Customer Service Operational Representative, German speaker, to join their award winning, global Customer Service department – EMEA.
For this role we are looking for a positive, conscientious team player with a track record of delivering service excellence in an international commercial environment.
Job Profile for Customer Service Operational Representative
Responsibilities will include but not be limited to:
- Process service customer requests for quotes and orders received primarily through e-mail
- Assist customers with accurate transactions and manage a variation of transactional work across different industries
- Prioritise customer requests based on importance/urgency and by effectively managing the group inbox to ensure high level of service to all customers
- Work together with country team members to add customer value
- Proactively share customer information with industry teams
- Maintain up-to-date account and customer contact information
- Align country teams on daily planning and manage team expectations on daily workload
Candidate Profile for Customer Service Operational Representative
- Must be fluent in German and English, both written and spoken. Other additional languages are advantageous
- Minimum 3 years previous commercial business to business experience (internal)
- Outstanding verbal and written communication skills, along with a pleasant and professional manner
- Be detail-oriented and also possess excellent problem-solving skills
- Able to handle multiple tasks using strong organisational skills
- Self-managed and act as a team player
- Good technical aptitude is highly desirable
What Our Client Offers
- An opportunity to boost your international experience and develop your potential
- A team that invests in each other’s success and take pride in their work
- An inspiring working environment grounded in ideas, teamwork and effort
- A premium leading brand name with consistent financial results
- A performance-based profit-sharing program
- Excellent secondary benefits, such as home-work travel allowance, pension, generous contribution to health and life insurance
Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.
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Kind regards, The Blue Lynx Team