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Capacity Planning Analyst – English

By September 28, 2022 No Comments

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Category:
Analyst
Operations

Region:
Netherlands: Amsterdam
Salary:
€ 6413 Monthly
Languages:
English (Fluent)
Hiring type:
Contracting
Duration:
1 year
Start date:
01-10-2022
Job ref.:
22-0449
Contact:
Yasen Yanev
+31 (0)70 311 7822
yasen@bluelynx.com

Description

Our client is the world’s leading Internet entertainment service with 195 million paid memberships in over 190 countries enjoying TV series, documentaries and feature films in a variety of genres and languages.

Currently, they are looking for a Capacity Planning Analyst to join their fast-growing team in Amsterdam. 

Job Profile for Capacity Planning Analyst
Responsibilities will include but not be limited to:

  • Support the capacity planning and allocation of contact volume, staffing requirements, and/or schedules to the company’s partners for the EMEA region
  • Ensure shrinkage and off-phone activities are planned appropriately to maximise utilisation targets
  • Track, analyse, and report centre and vendor performance
  • Manage Workforce Management Software (WMS) for the EMEA region
  • Ensure vendors are staffed appropriately to the weekly/monthly forecast while identifying opportunities to increase efficiencies and minimise Service Level Agreement risks
  • Generate both headcount and Full-time equivalent (FTE) requirements along with the billable hours necessary to achieve acceptable service levels
  • Analyse and report historical data and trends and develop supplemental forecast models
  • Partner closely with multiple cross-functional teams to understand capacity, headcount, location strategy, ops performance, volumes, arrival patterns, handling times, and drivers into the long-term forecast

Candidate Profile for Capacity Planning Analyst

  • Must be fluent in English, both written and spoken
  • Bachelor’s degree in Math, Statistics, Finance, Economics, or other demonstrated experience in a quantitative field
  • MBA or Master’s degree is preferred
  • 2+ years of experience with Financial Planning and Analysis (FP&A), Capacity Planning, Strategy, Finance or Workforce Management (WFM)
  • Experience in an operations context
  • Working knowledge of Tableau 
  • Excellent skills in MS Excel/Google Sheets (Vlookup, Pivot Tables, Index/Match, complex formulas)
  • Experience in both long-term and short-term forecasting and workload distribution
  • Strong mathematical and analytical skills
  • Able to work a flexible schedule that enables support across multiple time zones
  • Self-motivated and must excel in a minimally managed high-profile position

What Our Client Offers

  • 25 vacation days
  • Travel allowance
  • Opportunity to join a dynamic international environment
  • Work for a global organisation 
  • Be part of a passionate and creative team

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com

Note:

Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team

INTERESTED IN THIS JOB? – CLICK HERE