INTERESTED IN THIS JOB? – CLICK HERE
Management
+31 (0)70 311 7822
veronika@bluelynx.com
Description
Our international client provides mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional results for their clients and the millions of people who count on them.
To expand their team, they are looking for a Customer Experience Manager. In the role, you will supervise a group of Team Leads and deal with the daily operations, such as achieving results, providing and analysing reports and improvement proposals both internally and towards the customer.
Job Profile for Customer Experience Manager
Responsibilities will include but not be limited to:
- Map and analyse both internal processes and customer processes
- Identify improvement potential and set out actions to the end
- Operational and tactical point of contact for both customer and organisation
- Manage, supervise, motivate and coach Team Leaders and indirectly also agents
- Design, maintain and analyse operational and financial reports with a view to the quality and profitability of the Client Team
- Conduct and attend meetings with the Client Team Manager, Team Leaders, Principal and other departments
Candidate Profile for Customer Experience Manager
- Must be fluent in Swedish, Norwegian or Danish and English, both written and spoken
- Bachelor degree or similar gained by experience
- Several years of working experience in the Business Process Outsourcing (BPO) or Customer Experience (CX) industry
- At least 5 years of management experience in (people-oriented) coaching and guiding teams
- Good communication skills
- Excellent organisational skills
- Numerical and analytical insight
- Able to manage your own time and deadlines and to prioritise tasks appropriately
What Our Client Offers
- Competitive salary based on knowledge and experience
- Hybrid working is a possibility
- 25 vacation days per year
- In the event of proven suitability, option for permanent employment
- Opportunities to follow subject-related training and courses to optimise your development
- Coaching and opportunities for personal development
- Dynamic, independent job in an ambitious working atmosphere
- Challenging and varied job, 40 hours a week
- Work alongside a large network of professionals in your field and other fields
Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com
Note:
Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team
