Customer Service Representative – English

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Ref. Number:
19-0283
Category:
Customer Service/Helpdesk
Contract info:
Recruitment
Language(s):
English (Fluent)
Region:
Amsterdam
Salary:
€ 2500 Monthly
Start date:
ASAP
Duration:
6 months
Contact:
Roxana Hincu
Call: +31 (0)70 3117822

Description

Our client is a global event organiser throughout Europe with a long history in the media industry, focused on business-to-business events in more than 20 countries all over the world. Their events serve a large variety of sectors going from pharma to food industry, and they are looking for a Customer Service Representative to join its headquarters in Amsterdam.

The Customer Service team is the main point of contact for all after-sales queries which includes all event participants (internal and external): exhibitors, visitors and the client’s portfolio teams (serving a range of events, international clients and internal departments). If working alongside this team sounds exciting to you, then we cannot wait to receive your application.

 

Job Profile for Customer Service Representative
Responsibilities will include but not be limited to:

  • Be the main point of contact for customers, inbound and outbound, through telephone, email and live chat
  • Ensure the highest level of customer service to our customers (visitors and exhibitors) making sure all queries are replied to, followed-up and resolved within the department service-level agreement:  
    • For exhibitors, the core tasks revolve around helping them prepare for the show by explaining the Exhibitor Manual and co-ordinating resolution on all queries received
    • For visitors, the core tasks revolve around helping them understand the event website and supporting their attendance to the event
  • Capture/update customer data into CRM systems and/or any other relevant internal platforms
  • Support the development and implementation of integrated customers communication plans
  • Contact exhibitors proactively to educate them and gather feedback on using web services (exhibitor manual, new launches and products)
  • Act as 1st line technical support for digital products/tools
  • Gather customer insight for digital solutions and support surveys with direct outreach
  • Handle questions related to invoicing and credit control
  • Provide customer service support and coordination onsite at shows 
  • Create customer service reports for the Events teams with best practice and suggestions for improvements based on customers’ feedback
  • Quickly and reliably resolve customer complaints
  • Support the online exhibitor manual, catalogue data, lead generation tools and any other internal systems
  • Support the event teams as required
  • Perform other ad hoc duties

Candidate Profile for Customer Service Representative

  • Must be fluent in English, both written and spoken; Knowledge of German, French or Chinese is an advantage
  • At least 1 year of work experience in a customer service role
  • Salesforce or other CRM experience is a must
  • Experience with and good understanding of B2B exhibitions
  • Exceptional organisational and prioritising skills, and able to work in an ever-evolving environment
  • Able to deliver quality output on time and work with deadlines and targets
  • Excellent communicator, team player and multi-tasker
  • Self-sufficient and able to learn quickly
  • Proactive problem-solver
  • Self-starter with a high level of enthusiasm and accuracy
  • Great attention to detail
  • Flexible, creative and versatile
  • High levels of self-motivation and time management skills
  • Good computer skills (MS Office)

What Our Client Offers

  • What Our Client Offers
  • Competitive salaries and a great benefits package
  • Food Basket, Yoga, Summer Party
  • Pension plan
  • 24 days paid vacation days per calendar year
  • Health Insurance discount
  • You will be part of a growing team with a group of people invested in your success
  • Career development and experience within an international company
  • Every day brings something new, challenging you to think outside the box and initiate change
  • Dynamic working environment in a technologically progressive office

Note:

Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team

INTERESTED IN THIS JOB? – CLICK HERE