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Customer Success Manager – English

By September 28, 2022 No Comments

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Category:
Management

Region:
Netherlands: Schiphol/ Remote
Salary:
€ 3600 Monthly
Languages:
English (Fluent)
Dutch (Fluent)
Hiring type:
Contracting
Duration:
30-06-2023 with view to extension
Start date:
ASAP
Job ref.:
22-0483
Contact:
Nikoleta Georgieva
+31 (0)70 311 7822
nikoleta@bluelynx.com

Description

Our client is a leader in digital services for companies and entrepreneurs. They serve more than 2 million customers in Europe and have over 1000 experts to support them. Their main goal is to help businesses focus on growth, by leveraging their expertise in data and analytics to establish marketing and sales programmes, cutting through competition barriers.

For their team in Schiphol, they are looking to hire a Customer Success Manager.

Job Profile for Customer Success Manager
Responsibilities will include but not be limited to:

  • Expand strategic education customer relationships to drive impact, targeted business growth, and develop a multi-year strategy
  • Grow the mindset of customers, partners, and company sales teams by bringing innovative ideas that showcase the case for change, and the company’s unique value proposition for education
  • Focus on customer-facing time by running a healthy and predictable business that delivers on a jointly agreed customer strategy, while maintaining a rigorous sales process compliance
  • Expand the strategic education customer relationships and ensure successful adoption of the company’s tools in classrooms and schools
  • Clearly define school leaders and educators’ expected outcomes and build a high-quality “Success Engagement Plan” inclusive of customer objectives, milestones, risks, and metrics needed to achieve them
  • Build, maintain, and leverage strong relationships with school leaders and educators to:
    • Grow usage of integrated learning solutions on the company’s platforms 
    • Drive student and educator usage by focusing on strategic Modern Classroom platforms
    • Grow and protect the company’s platform market share by creating demand for experiences specific to education 
  • Engage technical experts and partners for deployment and adoption assistance to enable smooth end-to-end customer processes that drive usage and help accelerate customer engagement on each platform
  • Nurture and expand your sales, industry, technology, and competitive knowledge and capabilities
  • Provide insight and feedback from customers and partners to the company’s Worldwide Industry Teams to help learn and improve the industry solutions and digital transformation offerings on strategic accounts

Candidate Profile for Customer Success Manager

  • Must be fluent in Dutch and English, both written and spoken
  • Bachelor’s degree or equivalent work experience
  • 2+ years of experience in consultative selling. Experience in consulting or pre-sales, experience in both is ideal
  • Strong solution sales background, with 2+ years of technology-related experience, with experience in immersive and inclusive learning experiences, online productivity tools, Windows, mobility, and devices 
  • Able to map the customer’s business processes to product capabilities
  • Top-notch executive engagement skills with an ability to establish trusted advisor relationships with school leaders and educators 
  • Deep passion for education and making others successful
  • Able to map the customer’s business process to product capability
  • Experience in running governance of complex deployment and usage projects within large organisations

What Our Client Offers

  • Work in a dynamic, international environment
  • Work with state-of-the-art technology
  • Be part of a team that is changing the world
  • Laptop
  • Support/allowance for home office equipment
  • 27 days annual leave per year, and all Dutch public holidays
  • Travel allowance (post-COVID)
  • Pension plan
  • The flexibility of hybrid working: office attendance is expected at least two days a week

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com

Note:

Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team

INTERESTED IN THIS JOB? – CLICK HERE