Exhibitor Services Coordinator – English + French or German

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Ref. Number:
19-0327
Category:
Customer Service/Helpdesk
Contract info:
Recruitment
Language(s):
French (Fluent)
English (Fluent)
German (Fluent)
Region:
Amsterdam
Salary:
€ 2120 Monthly
Start date:
ASAP
Duration:
8 months contract with view to extension
Contact:
Filipe Vendrame
Call: +31 (0)70 3117822

Description

Our client is an international full-service provider for live events for big corporations in more than 80 global locations. The company is on the top of corporative event services to provide consistent execution of breakthrough experiences that excite and engage business. It is a mix of creativity and innovation with the use of technology, strategy and worldwide logistics.

They are looking for a new Exhibitor Services Coordinator to join their European team in Amsterdam. It is a wide-ranging role that includes problem-solving and concern resolution for their key customers as well as an element of outbound customer service and upselling of key products to existing clients.

Please note: This role requires fluency in English as well as fluency in either German or French, both written and spoken.

Job Profile for Exhibitor Services Coordinator
Responsibilities will include but not be limited to:

  • Provide customer service, sales and general support for Trade Show and Convention Exhibitors and/or show Organisers within the UK and Europe via inbound and outbound phone calls, live chat, Salesforce, (e-mail), white mail or other communication methods for all pre and post show inquiries and orders
  • Handle customer enquiries with appropriate and timely follow through and document all customer interactions and tasks immediately within the Salesforce system
  • Case and Service Request Management with timely updates to Exhibitors, business areas and all involved parties. Must have the ability to “own” customer contacts and build relationships
  • Resolve queries and issues both internally and with exhibitors
  • Act as a liaison between lines of business and exhibitors
  • Enter exhibitor, show organiser, contractor and internal orders as appropriate, take payments, raise invoices and handle any related queries
  • Outbound soft selling, sales through service and up-selling (lead generation) with existing clients
  • Assist with and provide accurate input for stock control, maintenance of various reports and spreadsheets
  • General back and front office administration and the accurate maintenance of files and records
  • Assist with the production of show catalogues, Events/Shows administration and load and documents onto appropriate systems
  • Keep abreast of industry and company information and support new starters with induction and training
  • Maintain up to date knowledge (after training) on appropriate areas such as Electrical Regulations and services
  • Maintain and achieve all department and personal KPI’s and Objectives, as set by the department or line manager
  • Compliance with all Internal and External SLA’s and adherence to all Health and Safety rules and regulations and to the company core values
  • Represent the company, as appropriate, in a professional manner and perform all duties with the utmost integrity, avoiding any conflict of interest between our client and any other entities
  • May be required to provide support at other sites in exceptional circumstances
  • Perform other duties and/ or as assigned and as required
  • Follow all Quality Assurance and Customer Service / Training Guidelines
  • Achievement of all KPI’s and Customer Satisfaction measures
  • Must be fully flexible and available to work evenings and weekends on a rotational basis during busy periods
  • Actively engage in continuous improvement ensuring suggestions and opportunities are highlighted to your line manager
  • Demonstrate commitment to the core values of the company
  • Take a participative role in the Company’s sustainability initiative and ensure where possible your actions support the achievement of this initiative; reuse, recycle and replenish

Candidate Profile for Exhibitor Services Coordinator

  • Must be fluent in English, both written and spoken. Must also be fluent in either French or German, both written and spoken. Any additional language(s) are an advantage
  • Bachelor’s degree or equivalent is an asset
  • Experience gained within the Exhibition and Events industry is desirable
  • Proficient user of Microsoft Office. Knowledge of salesforce is a benefit
  • Must be able to work in a fast-paced environment
  • Ability to work under own-initiative or with minimal supervision
  • Good and cordial communication skills, with excellent spelling and grammar and the ability to produce error-free documents
  • Good time-management skills, able to prioritise, plan, organise, monitor and evaluate work
  • Enthusiastic team player
  • Flexible with a passion for continuous improvement
  • Embraces diversity
  • Displays leadership and teamwork

What Our Client Offers

  • 25 paid vacations days per calendar year
  • Travel allowance up to €250 per month based on 5 days per week
  • Opportunities to travel to Events around Europe
  • Training sections
  • Company scheme for a fitness centre
  • Fruit basket every Monday
  • Social Events at the Office

Note:

Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team

INTERESTED IN THIS JOB? – CLICK HERE