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+31 (0)70 311 7822
ivan@bluelynx.com
Description
Our client is a global leader in dry ice production machinery, used for environmentally friendly cleaning, surface preparation and parts finishing. They are now expanding their business and are partnering with one of the biggest lithium-ion battery manufacturing companies in the world.
We are now looking for a dedicated and experienced Field Services Technician to join the newly opened factory in Arnstadt, Germany. In the role, you will provide onsite support at our client’s technical service centres and their customer facilities worldwide.
Job Profile for Field Service Technician
Responsibilities will include but not be limited to:
- Provide installation, service, and troubleshooting support on dry ice production equipment, dry ice blasting machines, and automated/engineered systems
- Respond to emergency customer service by phone and email on a 24/7 schedule
- Provide training to customers
- Coordinate scheduling of service jobs
- Ensure that safety and quality standards are met
- Create quotes and work orders on customer service jobs as well as spare parts and accessories orders
- Work with the Quality Manager on warranty jobs to accurately capture warranty costs, look at root cause issues and, if appropriate, pass the cost back to the supplier of a failed part
- Promote and drive company’s connect services system and technology
- Act as subject matter expert on the system and the equipment it monitors
- Create service agreement contracts with customers and maintain executed service agreement files
- Implement newly executed service agreement contracts
- Use company’s specialised tools and systems to proactively monitor customer equipment
- Monitor customer equipment and proactively notify to address any problems that may occur
- Maintain a log of customer equipment issues
- Make outbound calls to existing customers to check in on how their equipment is working
- Pack and ship spare parts orders to customers
- Provide input to the engineering/product development team on machine design, serviceability, etc.
Candidate Profile for Field Service Technician
- Must be fluent in German and English, both written and spoken
- Associate degree in a related technical field or equivalent
- Customer service skills that demonstrate a commitment to customer service satisfaction, and garnering customer loyalty
- Excellent communication skills
- Proficient in using Microsoft Word and Excel, ERP systems, and the Google suite of products
- Able and willing to travel 25% of the time
- Possess mechanical aptitude with the knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
- Able to read technical drawings and electrical schematics
- Able to troubleshoot and maintain hydraulic and pneumatic systems
- Able to resolve customer issues and create value for both customers and the company in a professional manner
- Able to prioritise critical tasks
- Able to effectively apply technical and logical methodologies to solve problems
- Manage workload effectively, complete tasks on time and to the satisfaction of customers
- Adapt effectively within diverse international cultures using socially and politically acceptable language
- Must be intellectually inclined and ready to acquire new skills and information quickly and accurately
- Motivated and dedicated to gaining knowledge that provides added value to the company
- Must be confident and firm, but respectful in interaction with others by treating them with sensitivity, dignity, and honesty
- Articulate and competent in dealing with engineers and managers at customer sites
What Our Client Offers
- 24 vacation days
- Quarterly bonus
- Company car
- Travel reimbursement
Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com
Please note:
Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team
