First-line ServiceDesk Specialist ICT – Dutch & English

Description

Our client is one of the most prestigious, fast-growing market leaders for industrial construction machinery in Europe and Asia. 

The company is now looking for an experienced First-line ServiceDesk Specialist ICT to join their growing international team in Almere. 
The successful candidate will work in a team of eight members and will support the invoicing of spare parts and services. 

Please note that the position offered is for 28 – 36 working hours per week.

Job Profile for First-line ServiceDesk Specialist ICT

Responsibilities will include but not be limited to:

• Help and support users with their queries
• Be the first point of contact for all ICT-related questions 
• Register queries in a helpdesk/ticketing system – TOPdesk 
• Support colleagues by registering of incidents, questions and requests correctly and quickly
• Analyse the problem and troubleshoot, forward to the second-line support if necessary
• Prepare reports independently, call in a specialist for escalation if necessary
• Monitor progress, manage on time and keep users informed
• Monitor the maintenance of printers and toners
• Work closely with the second-line service desk operator 

Candidate Profile forFirst-line ServiceDesk Specialist ICT

• Must be fluent in Dutch and English, both written and spoken
• MBO education in ICT management at level 4
• Experience as a Service desk operator
• Knowledge of ITIL at TOPdesk
• Customer-oriented, flexible, communicative, independent and enthusiastic

What Our Client Offers

• Travel costs reimbursement
• 25 vacation days per year based on full-time hours
• Pension plan
• Performance-based bonus
• An additional mandatory annual bonus
• Training sections

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com

Note:

Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.
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You can email queries and question to cv@bluelynx.com.
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Kind regards, The Blue Lynx Team

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