All categoriesCustomer Service/Helpdesk

Medical Services Specialist Supervisor– German & English

By October 27, 2021 No Comments


Customer Service/Helpdesk

English (Fluent)
German (Fluent)
€ 5379 Monthly
Start date:
1 year with view to extension
Aleksandrina Aleksandrova


Job ref.:


Our international client delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for their clients and the millions of people who count on them.

They are currently looking for a Medical Services Specialist Supervisor who will be responsible for the overall operational management of specific programs to ensure that client goals and objectives are met. Responsible for managing assigned support staff. Handles routine and escalated phone calls as necessary. Accountable to ensure that production and quality expectations are met per program requirements.

Job Profile for Medical Services Specialist Supervisor
Responsibilities will include but not be limited to:

  • Knowledge of terminology used in reports and documentation and internal company’s systems
  • Accountable to meet productivity goals for assigned programs
  • Manage campaigns for optimal performance and work with Program Managers to ensure success of programs
  • Ensure that high call quality is maintained and monitored, providing coaching as needed
  • Conduct internal monitoring sessions 
  • Monitor daily productivity reports
  • Ensure that daily/weekly statistical project reports are updated, accurate, and delivered on time
  • Conduct training for programs as needed
  • Staff assigned programs for optimal performance
  • Handle representative questions and concerns 
  • Write and deliver representative evaluations
  • Handle any disciplinary issues 
  • Promote high levels of motivation and morale
  • Coach and develop representatives and help them to set up development plans and objectives
  • Manage any payroll issues for representatives
  • Create and administer representative commission payouts
  • Foster a participative work environment where the opinions of others are heard
  • Recognise problems and propose solutions and follow through with implementation 
  • Perform in a mature and professional manner and lead by example
  • Set and meet realistic deadlines
  • Evaluate the amount of logic incorporated in decisions made
  • Attendance dependability and punctuality
  • Positively embrace change and communicate in a positive manner
  • Act as liaison to IT help desk and facilities department as needed
  • Follow escalation policies 
  • Ensure that all company policies and guidelines are adhered to
  • Other duties as assigned

Candidate Profile for Medical Services Specialist Supervisor

  • Must be fluent in German and English, both written and spoken
  • Bachelor or Master’s degree in Pharmacy is required
  • Healthcare, Pharmaceutical and Telemarketing Management experience preferred
  • Exceptional client contact experience required
  • Demonstrated leadership, initiative and professional behaviour
  • Manage programs effectively
  • Excellent verbal and written communication and listening skills
  • Effective at working independently and coordinating team efforts
  • Strong computer and keyboard ability with advanced knowledge in Microsoft Office Suite including Word, Excel and Outlook
  • Proactive and highly motivated
  • Excellent interpersonal skills
  • Able to present in a polished and highly articulate manner
  • Well-developed problem analysis and decision-making skills
  • Demonstrated organisational and time management skills with the ability to manage programs effectively
  • Able to perform in a high-pressure and fast-paced environment and handle multiple tasks simultaneously

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com


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Kind regards, The Blue Lynx Team