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Our client is constantly seeking to leverage their passion for technology and execution by helping their clients achieve a more streamlined business model.
Their clients range from billion-dollar companies specialising in industrial solvents and chemical products to major international food ingredients providers. They aim to leverage their unique business model, technology and talented team to help them achieve a stronger and more profitable business model.
They are looking for an Operation Lead who is eager to develop their next customer sales campaigns, drive revenue and convert new business opportunities to accomplish their goals and serve their clients better. The Operation Lead will work directly with their clients’ most interesting and demanding customers, helping them to better understand their needs, develop product forecast models and deliver a strong overall customer experience. The Operation Lead reports to the Commercial Leader.
Job Profile for Operation Lead
Responsibilities will include but not be limited to:
- Own the entire customer experience, collecting payments, and coordinating order logistics
- Direct customer order forecasts to ensure that assigned customer segment meets the projections
- Optimise service levels to ensure a strong customer experience
- Expand revenue within assigned customer segment through multi-faceted engagements, including face to face, phone, and web-based platforms
- Strengthen customer relationships by providing high quality support
- Utilise CRM, ERP and other platforms to capture customer-related data and daily activities
Candidate Profile for Operation Lead
- Must be fluent in German and English, both written and spoken. Fluency of Italian language is a plus
- Bachelor’s Degree in Chemical disciplines or Business Administration, Management, Marketing is desirable but not essential
- Have at least 1-2 years of relevant commercial experience
- Experience in customer account management or customer service is mandatory
- Knowledge of customer relationship management (CRM) software
- Professional experience selling in a B2B environment is a plus
- Entrepreneurial spirit with strong adaptability, creativity and drive to succeed is desired
- Be a strong team player, motivated individual with extremely customer centric
- Solid negotiation skills are a must
- Analytical and problem-solving ability is desirable
- Strong verbal and written communication skills
- Demonstrated ability to work effectively across internal and external organizations
What Our Client Offers
- Contribution to health insurance
- 200-euro travel allowance
- Company shares from the start
- Opportunity to grow and develop in the company
- Small and international team
- Company drinks, borrels and dinners
Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.
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Kind regards, The Blue Lynx Team