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Our client is one of the most prestigious, fast-growing market leaders for industrial construction machinery in Europe and Asia.
The company is now looking for an experienced Second-line ServiceDesk Specialist ICT to join their growing international team in Almere.
The successful candidate will join a team of eight members and will support the invoicing of spare parts and services.
Please note that the position offered is for 28 – 36 working hours per week.
Job Profile for Second-line ServiceDesk Specialist ICT
Responsibilities will include but not be limited to:
- Be the first point of contact for all ICT-related questions
- Support colleagues by registering of incidents, questions and requests correctly and quickly
- Provide high-quality support
- Handle the reports independently, forward to a specialist if necessary
- Monitor progress, manage on time and keep users informed
- Prepare the necessary hardware and software for a new colleague
Candidate Profile forSecond-line ServiceDesk Specialist ICT
- Must be fluent in Dutch and English, both written and spoken
- MBO education in ICT management at level 4
- Have experience as a Service desk operator
- Knowledge of ITIL at TOPdesk
- Customer-oriented, flexible, communicative, independent and enthusiastic
What Our Client Offers
- Travel costs reimbursement
- 25 vacation days per year based on full-time hours
- Pension plan
- Performance-based bonus
- An additional mandatory annual bonus
- Training sections
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Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.
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