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All categoriesCommunications Internal/externalMarketing/Communication

Senior Customer Success Specialist – Dutch & English

By January 17, 2022 No Comments

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Category:
Communications Internal/external
Marketing/Communication

Type:
Recruitment
Language(s):
Dutch (Fluent)
English (Fluent)
Region:
Amsterdam
Salary:
Depends on experience
Start date:
ASAP
Duration:
1 year with view to extension
Contact:
Aleksandrina Aleksandrova
+31 (0)70 311 7822
aleksandrina@bluelynx.com
Job ref.:
21-0424

Description

Our client has been working with numerous clients across five continents to create digital employee experience solutions that enable communication and improve engagement with more than 700, 000 widely dispersed frontline workers. 

They create branded mobile employee experience solutions and an employee solutions app. The latter is designed to connect organisations with their workforce on any mobile device, anywhere in the world using a three-channel mobile capability.

Due to rapid growth, they are currently looking for a Senior Customer Success Specialist to join their team. The successful candidate will drive upsells in the sector, working on the clients’ strategies and campaigns, managing project delivery and client relationships to boost customer satisfaction and retention.

Job Profile for Senior Customer Success Specialist
Responsibilities will include but not be limited to:

Strong Client Engagement and Account Management

  • Become proficient in the company’s Content Management System (CMS) and Analytics system and all its functionality to manage multiple mobile employee engagement communities for clients
  • Create engaging content appropriate for each community and recommend content campaigns to achieve objectives
  • Quality control all work delivered to clients and escalate issues where required to Line Manager
  • Proactively upsell new communication packages, modules and new product development to clients
  • Monitor client communities for feedback from users
  • Create and track monthly financial reports for invoicing to relevant clients
  • Build steady relationships with multiple stakeholders in an organisation, i.e. different departments of designated client
  • Liaise with key clients to request content, keep them informed and manage expectations for the delivery of the company’s services
  • Compile assessments of platforms for Line Manager Engagement to discuss with client (upgrades, enhancements, redundancies and gaps)
  • Respond to urgent crisis communications requirements from clients
  • Compile reports as required by the clients that monitor progress, uptake and engagement
  • Work with other departments to understand timetables, platform capabilities and delivery requirements
  • Provide support to the rest of the content team to assist with overflow work and help with testing the mobile communities
  • Ensure daily check in’s with Content Managers, Traffic Controllers and Content Administrators

Candidate Profile for Senior Customer Success Specialist

  • Must be fluent in Dutch and English, both written and spoken
  • Minimum 2+ years of experience in a client-facing environment (digital company, agency or communications role is advantageous)
  • Communications and Account Management experience 
  • Project Management and Digital Management (mobile apps, Learning HTML, etc.) courses are advantageous
  • Balance detail orientation with big-picture thinking
  • Problem-solving and time management skills 
  • Able to work as part of a multi-disciplinary team
  • Excellent client orientation, agile and able to cope with pressure
  • MS Office is crucial

What Our Client Offers

  • 25 paid holidays per year
  • Laptop
  • Pension contribution 
  • Opportunity to join a fast-growing company
  • Possibility to work from home

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com

Note:

Reference and diploma checks are a standard part of the Blue Lynx recruitment procedure. Candidates are requested to provide these details in their application.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team

INTERESTED IN THIS JOB? – CLICK HERE