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+31 (0)70 311 7822
ivan@bluelynx.com
Description
Our international client provides mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional results for their clients and the millions of people who count on them.
They are currently expanding and looking for a Team Leader Customer Service to join their team in Rotterdam.
Job Profile for Team Leader Customer Service
Responsibilities will include but not be limited to:
- Optimise the use of knowledge and skills of the customer service employees
- Achieve the agreed targets on KPIs
- Ensure that every customer contact is handled flawlessly
- Manage employee absenteeism and turnover
- Monitor and adjust the quantitative performance of individual employees if necessary
- Conduct BILA meetings, start-up, performance, and appraisal interviews (and monitor and guide resulting actions and agreements)
Candidate Profile for Team Leader Customer Service
- Must be fluent in Dutch and English, both written and spoken
- Good computer skills
- People-oriented leadership
- Must possess numerical and analytical insight
- Flexible regarding working hours
- Think outside the box and come up with fresh ideas on how to enhance the performance and motivation of the employees
What Our Client Offers
- A fun, enthusiastic team where everyone celebrates all successes together
- A good salary including a pension plan
- 25 vacation days, plus 2 bonus days if you have not been sick
- Collaboration with colleagues from different backgrounds
- A 2-minute walk from the office to the city centre, convenient for a nice lunch
- Over 1,000 training courses at the company’s facility to improve a little every day
Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com
Please note:
Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team
