Team Leader, EU Order Desk – German, French & English

Description

Our client is a sports technology and wellness company specialising in heart-rate monitoring, sports watches, fitness wearables, training analytics, recovery, and sleep insights.

They are currently looking for a Team Leader, EU Order Desk to join their team remotely.

In this role, you will lead the daily retail operations of the EU Order Desk team while remaining hands-on with order management activities and supporting the team in delivering efficient and high-quality customer service.

Job Profile for Team Leader, EU Order Desk
Responsibilities will include but not be limited to:

• Lead and support the EU Order Desk team in daily operations, ensuring balanced workloads and clear prioritisation
• Act as the first point of contact for operational topics and escalations
• Coach and guide team members to support performance and professional development
• Monitor team KPIs and service levels, ensuring alignment with global sales principles
• Collaborate closely with stakeholders across functions and regions, including Order Management and Operations
• Handle and monitor EU retail and B2B orders in the ERP system in line with global sales principles
• Manage returns, claims, and customer-related order enquiries
• Create customer invoices and support accurate order and delivery management
• Create and release deliveries and follow up on shipments
• Monitor pre-payments and support smooth invoicing, data administration, and coordination
• Maintain customer master data, pricing conditions, and product data in ERP systems
• Support price list updates and ensure pricing accuracy
• Maintain and review product catalogues across webshops and sales channels
• Provide stock updates and support webshop order handling and product administration
• Participate in reporting activities and support data collection, including SAP-based reporting
• Identify inefficiencies and drive improvements in order desk processes and tools
• Contribute to service quality, operational excellence, and continuous improvement of ways of working
• Work closely with customers and internal stakeholders across Europe to ensure smooth communication and effective issue resolution

Candidate Profile for Team Leader, EU Order Desk

• Must be fluent in German, French and English, both written and spoken
• Bachelor’s degree in business, sales, or a relevant field 
• Experience with ERP systems, preferably SAP 
• Strong experience in sales operations, order management, or logistics processes 
• Proven ability to lead, guide or coordinate a team 
• Hands-on mindset and willingness to actively support daily operations 
• Strong administrative skills, attention to detail, and a structured way of working 
• Good collaboration skills and ability to work in an international environment 

What Our Client Offers

• Holiday allowance: 8% of the annual salary 
• 25 vacation days per year 
• EUR 45 lunch allowance per month (x part-time %)
• EUR 45 internet allowance (regardless of part-time %)
• EUR 20 general allowance per month (regardless of part-time %)
• Fiscal maximum (currently EUR 2,45 per day) for working from home allowance
• Fiscal maximum (currently EUR 0,25 per kilometre) for travel allowance

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com

Please note

As part of the Blue Lynx recruitment process, you may be asked to provide references and copies of your diplomas. Please note that a background check may also be conducted.

Due to the high volume of applications, we are unable to respond to every candidate individually. If you have not received a call or email from a Blue Lynx recruiter within five working days, your application has not been shortlisted on this occasion.

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For any queries, please email us at: cv@bluelynx.com

To learn more about Blue Lynx and view all current vacancies, please visit our website: www.bluelynx.com

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