Field Technical Consulting Manager – German & English

Description

Our international Client is a global Fortune 500 company, leader in providing innovative consumer, commercial and enterprise technology with operations spread out in more than 60 countries. Their portfolio consist high-quality and secure products and services covering personal and business hardware and software needs.

Currently, they are looking for a Field Technical Consulting Manager to join their team in Germany.    

Job Profile for Field Technical Consulting Manager
Responsibilities will include but not be limited to:

• Work alongside a team of consultants, under the direction of the EMEA Project Management Office (PMO) leader
• Utilise feedback from knowledge built by the customer account teams
• Act as a single point of contact for customer escalations
• Manage high-impact customer situations to successful conclusions by conducting deep analysis alongside the support team
• Collaborate with all levels of customer representatives like Sales, Services leadership, and technical communities
• Responsible for Service Delivery and Optimisation
• Perform various troubleshooting diagnostics on Windows OS, PCA architecture, Cloud Services (Azure, AWS), IT deployment (SCCM, Intune), and Asset/Patch management tools
• Responsible for service delivery and optimisation by leading complex service delivery, ensuring compliance with SLAs, and identifying continuous improvement opportunities
• Perform customer site visits for product installations and troubleshooting activities

Candidate Profile for Field Technical Consulting Manager

• Must be fluent in German and English, both written and spoken
• Substantial consulting experience with large corporations and a strong technical background
• Expertise in DWS, PC, and Cloud technologies, with a deep understanding of current market trends and emerging technologies
• Proven ability to engage and communicate effectively with senior executives, including CXO-level stakeholders
• Comprehensive knowledge of asset management tools, patch management, driver management, image management, and modern IT deployment solutions.
• Solid understanding of PC architecture is essential
• Extensive experience with Windows operating systems, including Windows engineering, diagnostics, and troubleshooting
• A passion to learn and use state-of-the-art technologies
• Able to travel to customer sites approximately 40% of the time (DACH region)

What Our Client Offers

• Attractive compensation package with a bonus
• Laptop
• Mobile phone 
• Remote work
• Flexibility 
• Travelling opportunity 
• Pension Plan 
• Food Vouchers
• An open and stimulating working environment within one of the most forward-thinking IT companies
• A non-hierarchical organisation and fast decision-making processes
• An international and diverse team

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com

Please note:

Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team

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