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Customer Service/Helpdesk
+31 (0)70 311 7822
kristina@bluelynx.com
Description
For our international client, a global leader in financial services with operations that include banking, asset management, leasing and insurance, we are looking for a talented Client Service Associate to join their expanding team in Amsterdam.
In the role, you will join a team of Investment Specialists that supports Global Client Service efforts and is responsible for increasing client satisfaction (NPS – Net Promoter Score).
You will receive structured training from our professional and experienced leads, developing your investment expertise and knowledge.
Job Profile for Client Service Associate
Responsibilities will include but not be limited to:
- Answer queries regarding investment products (options, futures, etc.) and trading systems
- Provide information about company products (Self-Investing and Asset Management) and proactively offer these product options
- Communicate with clients about investment opportunities and inform them about the current events in the market
- Support customers to access information and use the company’s platform
- Complete specialised internal training and courses (DSI Securities Trader and DSI Integrity)
Candidate Profile for Client Service Associate
- Must be fluent in Dutch, German and English, both written and spoken
- Completed secondary education (e.g., MBO/junior college/ lycée high school/A-levels/Secondary level 2)
- Well-organised, eager to learn and able to stay on top of several tasks at the same time
- Enjoy helping clients and have a curious and problem-solving mindset
- Demonstrate a genuine interest in learning about investing and the financial market
What Our Client Offers
- 30 days annual leave
- Pension plan
- Yearly supplementary allowance of 5.5%
- Travel allowance
- Fun monthly outings with the team
- Onsite bike and car parking and employee changing rooms/showers
- Onsite canteen with lunches, drinks and snacks
- Friday bar with roof terrace, pool table, table tennis, darts and games
- Eligibility for discounts on specialised products
- Opportunity for professional development and active coaching on strategies, tools and skills needed to improve overall customer experience
- Modern equipped office with an amazing city view
Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com
Please note:
Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team
