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Account Manager – Upsell & Retention – Dutch & English

By May 22, 2024 No Comments



Netherlands: The Hague
Depends on experience
Dutch (Fluent)
English (Fluent)
Hiring type:
To be confirmed
Start date:
Job ref.:
Monika Ivanova
+31 (0)70 311 7822


Our international client, a leading and fast-growing organisation in KYC and KYB solutions, is looking for an Account ManagerUpsell & Retention to join their talented team in The Hague.  

Job Profile for Account ManagerUpsell & Retention
Responsibilities will include but not be limited to:

  • Retain and expand the company’s customer base 
  • Manage and expand the portfolio values of assigned customers, offering appropriate strategies to further develop and increase them 
  • Maintain strong relationships with existing customers 
  • Act as the primary point of contact for all upsell and retention-related matters
  • Ensure that customer satisfaction and retention are maximised by proactively anticipating customer needs and offering timely solutions
  • Identify upsell and cross-selling opportunities within existing customer portfolios, aiming to increase revenue and customer value
  • Develop and execute strategic account plans in collaboration with the sales and product teams, focusing on maximising customer success and company growth
  • Gather customer feedback and insights, sharing them with internal teams to drive continuous improvements to products and services
  • Monitor key performance indicators (KPIs) related to upselling and retention activities
  • Provide regular reports and analyses to the management teams

Candidate Profile for Account ManagerUpsell & Retention

  • Must be fluent in Dutch and English, both written and spoken
  • Bachelor’s degree or higher in a relevant field
  • Minimum 5 years of experience in account management, sales, project management, or marketing, preferably in the financial sector or with KYC solutions
  • Knowledge of and experience with IT will be considered an advantage
  • Excellent communication skills
  • Negotiation skills for (complex) situations, including pricing, terms, and other key aspects of agreements
  • Organisational skills and a structured work style
  • Strong customer orientation with proven ability to build and maintain successful relationships
  • Proactive and solution-oriented mentality, able to perform under pressure
  • An empathetic teamwork player who can work independently when needed

What Our Client Offers

  • Competitive salary
  • Attractive bonuses based on performance
  • Flexible working hours and the possibility of remote work
  • 24 vacation days
  • Company events and activities
  • Travel reimbursement
  • Opportunity to learn and develop
  • Unlimited pin-pong
  • Unlimited table football
  • Game nights including pizza and much more

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com

Please note:

Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team