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+31 (0)70 311 7822
prolet@bluelynx.com
Description
Our client, a global asset management firm headquartered in Paris, is currently seeking a Client Relationship Manager for their Luxembourg office.
With a strong reputation dating back to 1975, our client prioritises professionalism and discretion in their operations while continuously innovating to stay ahead in the industry. This role presents an exciting opportunity to contribute to their multi-boutique model, serving institutional and retail clients. The ideal candidate will possess strong communication skills and a passion for the financial sector, joining a team dedicated to excellence and client satisfaction.
Job Profile for Client Relationship Manager
Responsibilities will include but not be limited to:
- Coordinate the onboarding process for new business relationships in collaboration with the Sales, Legal and Compliance Teams for setting up the contractual, legal, and operational framework
- Manage the KYC process in relation to the collection of the relevant documents and update of the CRM at the account/business contact level
- Implement a new standard and/or tailor-made reporting in collaboration with the fund producers
- Provide information on the full holdings/portfolios to clients upon request
- Maintain the customers’/prospects’ data in the CRM in close collaboration with Sales teams
- Manage all operational requests received in a team mailbox
- Manage and follow up on invitations to business in the CRM and provide the relevant data to Sales teams upon request
- Assist the Marketing and Business Support teams in the organisation and budget monitoring of sales events (material, goodies, invoices)
- Support for small-scale sales events for the delivery of documents and the logistics coordination
- Support the Sales and business partners’ needs with other tasks
- Take ownership of issues and ensure they are resolved in a timely manner
- Develop and maintain an understanding of the company’s platform products, procedures and systems, as well as an in-depth knowledge of the service offering
- Liaise and grow strong relationships with superior colleagues
- Be the first point of contact for the relevant market or region
- Share market knowledge experience and assist with referred issues
- Provide constructive feedback and ensure proper escalation to Management
Candidate Profile for Client Relationship Manager
- Must be fluent in Dutch and English, both written and spoken. Fluency in French and/or any other European languages will be considered an advantage
- University Degree – preferred in Business Administration, Finance, Economics, or other related studies
- 1-3 years experience in a European Client Services position or a similar role
- Experience in the financial services industry such as Fund Investment or Asset Management is preferred but not a must
- Experience in collaborating with international operations and customer-facing teams, exposure to other cultures/countries
- Strong operational background, ideally with knowledge of the French (Southern European as a plus) mutual fund industry, distribution platforms and transfer agency operations
- Strong customer service focus and proven analytical skills
- Proficient in major MS Office Applications
- Flexible to work in a multicultural, changing environment
- Team player, accurate, able to work with deadlines and has a make-it-happen attitude
What Our Client Offers
- Pension plan
- Medical contribution
- Hybrid Work: Enjoy the flexibility of working both in-office and remotely
- Multicultural Environment: Join a diverse team fostering collaboration and innovation
- Safety and Happiness: Prioritise your well-being in a supportive workplace culture
Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com
Please note:
Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team
