All categoriesCustomer Service/Helpdesk

Customer Service Support Assistant – English

By April 14, 2024 No Comments


Customer Service/Helpdesk

Belgium: Zellik
Depends on experience
English (Fluent)
Hiring type:
Company hire
To be confirmed
Start date:
Job ref.:
Ivan Kovachev
+31 (0)70 311 7822


Our client is a global leader in dry ice production machinery, used for environmentally friendly cleaning, surface preparation and parts finishing. They are now expanding their business and are partnering with some of the biggest Industrial and Technological companies in the world.

They are now looking for a talented Customer Service Support Assistant to join their European Sales/Service office in Zellik. In the role, you will support the Service Manager and a team of Field Service Technicians with customer care and service/part supplies. 

Job Profile for Customer Service Support Assistant
Responsibilities will include but not be limited to:

  • Update service history and pro-actively update customer’s and technician’s schedules
  • Manage and maintain service agreements and internal system’s calculator
  • Handle standard spare parts and service requests for quotes 
  • Manage intercompany transactions and parts orders, service jobs and warranty orders entry in an ERP system
  • Answer incoming service calls and redirect them to the appropriate contact person via service.eu ticketing system
  • Qualify requests for a quote and support
  • Manage and maintain the inventory
  • Receive goods and manage shipments including freight bookings, ERP processing in/out of goods to European entities
  • Provide service support to other functions at the office (Sales, Marketing, Finance, Accounting, Management) 
  • Back up the Service Coordinator Europe, and perform other support tasks as required/assigned

Candidate Profile for Customer Service Support Assistant

  • Must be fluent in English, both written and spoken. Other languages are a plus
  • 1-3 years of experience with similar service administrative responsibilities
  • Excellent communication skills and use of appropriate phone etiquette
  • Service-oriented and client-oriented
  • Natural “flair and interest” for technical products
  • Possess an affinity for administrative workflows, take pride in speed and accuracy of work performed
  • Respond to pressure calmly and professionally, manage stress appropriately
  • Proactive, take initiative when required
  • Possess practical knowledge of and experience with ERP systems, MS Office tools and other standard computer applications

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com

Please note:

Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
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Kind regards, The Blue Lynx Team