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+31 (0)70 311 7822
juan.felipe@bluelynx.com
Description
Our international client provides mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional results for their clients and the millions of people who count on them.
To expand their team, they are looking for a Customer Service Trainer to join their team in Tilburg.
Job Profile for Customer Service Trainer
Responsibilities will include but not be limited to:
- Deliver comprehensive onboarding for new hires and ongoing skill enhancement training and coaching for both new and existing employees
- Collect and distribute course materials and learning resources
- Serve as a point of contact for all questions about training schedules
- Operate audiovisual equipment during training programs
- Efficiently manage administrative data pertaining to training and communicate pertinent information to operational managers and/or other business functions
- Identify and correct any errors, gaps, or inaccuracies in the training material
- Recognise and improve efficiency within the training throughout the entire operation, if necessary
- Provide guidance and steadfast support to empower employees in attaining the project’s objectives
Candidate Profile for Customer Service Trainer
- Must be fluent in Dutch and English, both written and spoken
- Experience as a teacher or trainer, preferably in customer service
- Experienced using MS Office applications
- Engage in open and inclusive communication, embodying the qualities of a team player with a robust sense of responsibility, facilitating seamless collaboration
- Able to effectively translate the client’s requirements into tailored training solutions
- Exhibit empathy, a customer-centric approach, objective self-reflection, self-awareness, and maintain a professional and representative demeanor
- Flexible with working hours, you mainly work from 9:00 AM to 5:00 PM, but if necessary, until 10:00 PM on weekdays (evening classes)
What Our Client Offers
- A competitive salary in line with the market
- Access to a virtual learning platform with a wide range of online training and boot camps to develop your skills
- 25 vacation days per year and 8% holiday allowance
- 2 leave days to compensate for the waiting day arrangement in case of illness
- Travel allowance
- Pension scheme
- Bicycle plan
- Prime location in the center of Tilburg
Already imagine yourself in this position? To make the first step, click Apply or email us your CV at cv@bluelynx.com
Please note:
Candidates may be required to present references and diplomas, and may have a background check done as a part of the Blue Lynx recruitment procedure.
Thank you for your application with Blue Lynx. Due to the volume of applications we cannot respond to everyone. Therefore, when you have not had a call or email from one of the Blue Lynx Recruiters within 5 working days your CV has not been selected. Please register with Blue Lynx when you have not already done so, click Register Online
You can email queries and question to cv@bluelynx.com.
For a broader picture of Blue Lynx and all published vacancies please visit www.bluelynx.com.
Kind regards, The Blue Lynx Team
